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The workplace is changing rapidly, and the lines between digital and physical access are disappearing. On October 28, 2025, SwiftConnect announced its Integration Spoke on the ServiceNow Store. This marks a significant evolution for access control and the modern workplace experience.
At Tjene, we are proud to stand at the center of this transformation. As a long-standing ServiceNow consulting partner and a SwiftConnect implementation partner, we help organizations adopt, optimize, and scale this powerful Integration to create seamless, secure, “street-to-seat” workplace experiences for employees, contractors, and visitors.
Why This Integration Matters
Historically, physical access management has lagged behind digital identity systems. While enterprises have matured their governance of digital identities, physical access has often remained fragmented, manual, and dependent on proprietary systems.
With the launch of the SwiftConnect Spoke for ServiceNow, organizations can now:
· Manage physical access directly within ServiceNow
· Connect digital identities to physical spaces with unified governance
· Streamline access approvals, provisioning, auditing &compliance
· Extend Workplace Service Delivery (WSD) to include end-to-end access experiences
One platform, one workflow engine, and one front-end experience for managing both digital and physical identities.
As Scott Fuller (VP, Workplace Service Delivery at ServiceNow) states, the Integration fills an longstanding gap: physical access is now part of the workplace ecosystem inside the platform organizations already know and love — ServiceNow
What This Unlocks for Enterprise Workplaces
The SwiftConnect Spoke allows organizations to create configurable, intelligent, and scalable access workflows tailored to their workplace model from headquarters to hybrid hubs.
Key business outcomes include:
· Unified Identity Lifecycle Management
· Governance of roles, permissions, and entitlements across digital and physical environments.
· Enhanced Workplace Experience
· “Street-to-seat” access reduces friction for employees, visitors, contractors, and partners.
· Security, Compliance & Audit Readiness
· Centrally governed access rules, automated approvals, and integrated reporting.
· Operational Efficiency & Cost Savings
· No additional PIAM platforms, proprietary systems, or redundant interfaces.
Why Tjene: Your Trusted Partner for Workplace Access Transformation
Implementing SwiftConnect within ServiceNow requires not just platform expertise but a strong understanding of workplace operations, identity governance, and real estate ecosystems.
This is where Tjene excels.
As a ServiceNow Premier Partner with deep specialization in Workplace Service Delivery, Lease Administration, Space Planning, Visitor Management, and integrated workplace technologies, Tjene is uniquely positioned to help organizations:
· Deploy SwiftConnect within the ServiceNow ecosystem correctly and efficiently
· Integrate with existing identity providers & physical access control systems
· Design global governance models that scale
· Tailor workflow experiences to business needs & hybrid workplace strategies
· Extend value across the ServiceNow Workplace Service Delivery suite
Our partnership approach ensures that organizations don’t just activate the Integration, they maximize its value.
What Tjene Offers
When partnering with Tjene to implement SwiftConnect Spoke, organizations gain:
End-to-EndImplementation & Advisory
From discovery to deployment, including building the right governance model.
Integration with Workplace Experience Workflows
Space, Visitor, Reservations, Lease, and Workplace Operations — fully connected.
Scalable Configuration for Multi-Site & Global Enterprises
Built on best practices for security, compliance, and user experience.
Change Enablement &Adoption Support
Training, documentation, and continuous improvement support post-go-live.
The Road Ahead: A More Connected, Smart, Secure Workplace
Physical access is no longer a stand-alone capability; it is now a core part of the digital workplace ecosystem. With SwiftConnect now part of the ServiceNow Build Program, the industry has a clear signal: smart, secure, adaptive workplace access is becoming the new standard.
Tjene is committed to helping organizations embrace this next chapter.
Together with ServiceNow and SwiftConnect, we are building the future of workplace experiences seamlessly, securely, and intelligently.
If you’re exploring how SwiftConnect and ServiceNow can elevate your workplace strategy, Tjene is here to guide the journey.
Let’s connect to design what a frictionless workplace experience looks like for your organization.
